Shipping Policies

Delivery

Please check all addresses carefully. BBQ Pit Stop guarantees delivery only to the addresses that we are provided with. If we are unable to deliver the package, we will return your order to our warehouse. Shipments that you re-direct and shipments to incorrect or incomplete addresses cannot be guaranteed to deliver on time. Deliveries are only made Monday through Friday. Carriers may only count business days for 2nd day delivery dates. BBQ Pit Stop is not responsible for weather delays or other carrier issues.

Standard Shipping

Standard ground shipments for in stock items are processed in approximately 1 business day. Shipments are only processed Monday through Friday, less national holidays. BBQ Pit Stop determines the shipping carrier.

UPS 2nd and Next Day Air

Orders typically ship the first business day after an order is placed. Deliveries are only made Monday through Friday. No deliveries will be made on weekends or holidays. Please note that per UPS policy not all areas are guaranteed to receive overnight deliveries.

Free Shipping

All products that qualify will ship for $10 if the order is between $49 and $99, and they will ship for free if the order is over $99. Qualifying products are marked as such on their individual pages. Only applicable in the continental US.

SHIPPING OPTIONS

All items are shipped from our warehouse in Lehi, Utah or directly from our suppliers. We strive to ship orders in a timely manner. Delays may occur due to holidays, weather, availability or other circumstances. The shipping process is as follows:

FOR ITEMS SHIPPED FROM OUR FULFILLMENT CENTER:

Orders shipping via ground shipping will arrive within 2 - 7 business days.

Overnight delivery orders will arrive the following day after fulfillment.

UPS requires a signature for delivery to an apartment and someone must be present to accept the delivery with a signature unless otherwise requested.

SHIPPING HOLIDAYS

BBQ Pit Stop and its carriers will not ship or deliver on the following days:

New Year's Eve - Only overnight packages will be delivered
New Year's Day
Presidents Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Christmas Day
ADDITIONAL SHIPPING HOLIDAYS FOR THOSE WITH APO/FPO OR PO BOX ADDRESSES:
Martin Luther King, Jr. Day
Columbus Day
Veterans Day

SHIPPING TO APO/FPO or PO BOXES

Select USPS options should be your best option for APO/FPO and PO Box addresses. UPS deliveries to your PO Box must be shipped to the street address of your US Post Office with the PO Box as the second address line. Note that the USPS can take an additional day to process your delivery in these cases. Items shipped via freight can not be delivered to APO/FPO or PO Boxes. 

SUPPLIER SHIPMENTS

Items shipped to you directly from our suppliers may have additional conditions which will be communicated to you if they fall outside these policies.

 

FREIGHT POLICY

The majority of freight products ship on standard pallets. Your item will be shipping on a pallet for several reasons. Most products that ship freight are either too heavy or too large dimensionally for ground shipment. All shipments will require access for a semi-truck and trailer to deliver. If you live in a limited access area or outside of the delivery area, it may be necessary to pick your product up at the nearest freight terminal. We will not be responsible for additional fees or compensate for deliveries in these areas. If this is a concern in your area, your sales representative will be glad to discuss this with the freight company before the item is purchased.

After placing your order, the shipping company will contact you to schedule a time to drop off your delivery. For this reason, it’s extremely important to provide your main contact number at the time of check out.  For freight shipments going to a residential address, the shipping company will call you the day the freight are delivered at the local terminal to schedule a delivery appointment. All residential freight requires an appointment to be delivered. Oftentimes, the estimated delivery date on the website will be incorrect because of the appointment policy. Do not make arrangements to stay home to accept delivery until the shipping company calls you to set an appointment.

Our complimentary lift gate service is available for most of our standard pallet items. This platform is installed at the rear of the truck to expedite the process of unloading your package. The driver will take your delivery off the truck for you, but it is your responsibility to bring it onto your property. Please take a few minutes to examine the exterior of your package for any visible damage. You should unpack your item at the time of delivery in the driver’s presence. In the unlikely instance that you recognize damage, remember to note it on the Proof of Delivery (POD) slip that you’ll receive from the driver. Take photos of the noted damage and email them to us at info@bbqpitstop.com. In most cases it is in everyone’s best interest to refuse delivery of the product if damage of any kind is noted. If you choose to accept the freight, you will be responsible for filing any claims with the freight company for damage reimbursement. We will not be responsible for damaged items that are not noted on the POD. By signing the proof of delivery you accept ownership of the property in its current condition.

*Freight Policy Only Applies Continental US